Return + Exchange Policy
We want you to love your purchase! If something isn’t right, we’re here to help. Start your return quickly and easily through our Return Portal here. Please review our policy below for eligibility and details.
Eligibility for Returns + Exchanges
Eligible products must be returned within 45 days of when the product shipped. An email confirmation will be sent from The Official US Shop of the PWHL on the date the product shipped.
As of October 20, 2025, exchanges are temporarily unavailable. If you’d like a different item or size, please return your order for a refund and place a new order.
Final sale, custom and clearance items are not eligible for a return or exchange. Items that are final sale will be clearly indicated on their individual product page.
Items must be in their original condition: unwashed, unworn, and with all original tags and packaging intact.
Only items purchased online from shop.thepwhl.com can be returned. We cannot facilitate international exchanges or returns; products shipped across the border are final sale.
Items bought at a game venue cannot be returned online. Please follow up directly with the venue for return instructions.
Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date to support@thepwhl.com.
Returning Online Orders
Start Your Return
Locate your order number from your order confirmation or shipping notification email. Then, visit our Return Portal here, enter your order number and shipping zip code or email address, and follow the instructions.
Prepare Your Package
After submitting your request, you’ll receive an email with our prepaid shipping label. Pack your items securely (using the original packaging if possible) and attach the shipping label to the package. Only returns shipped using a prepaid shipping label generated from our online portal will be accepted. Packages returned with any other shipping label cannot be refunded/exchanged.
Ship Your Return
Drop off your package at the nearest shipping location. Once we receive, inspect, and process your return, you’ll be notified via email.
Exchanges
As of October 20, 2025 we are not offering exchanges at this time. If you’d like a different item or size, please return your order for a refund and place a new order. We may reintroduce exchanges in the future.
Refund Timing
Refunds will be credited to the original method of payment within 7-20 business days of receiving your return, depending on your card issuer's policies. If you do not see the refund within this timeframe, we recommend contacting your card issuer for further information.
Additional Information
We reserve the right to refuse items that do not meet our return criteria.
We are not responsible for items lost or damaged during the return shipping process.
We will refund shipping fees if we have made a fulfillment or shipping error. We do not refund shipping fees on returned items.
Contact Us
For any questions or concerns regarding your return, please contact our customer service team at support@thepwhl.com
Updated: October 20, 2025